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Popular questions
Processing time varies depending on the destination country and the relevant Immigration Office. The estimated timeframe is displayed during the application submission. A rush processing option is available for selected destinations.
Please note that delays may occasionally occur due to factors beyond our control, such as additional requests from the Immigration Office, government system issues, or high application volumes during peak travel periods.
Please note that delays may occasionally occur due to factors beyond our control, such as additional requests from the Immigration Office, government system issues, or high application volumes during peak travel periods.
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You can check the status of your application at any time with our chatbot Passi, by using our , or by logging into your Passporta account. If you have not created an account yet, you can sign up here.
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The approved document is sent to the email address provided on the application form. If you are unable to locate it in your inbox, please make sure to check your Spam folder, as the email may have been filtered. If you cannot find it there either, please reach out to our Support Team and we will resend the document to you.
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After you complete your application on our website, our visa experts check the data and documents provided to ensure everything is in order. If any additional details or documents are required, our Support Team will contact you.
Once our processing is completed, the application is submitted to the relevant Immigration Office for review. The result is sent to the email address provided on the application form. If you cannot find it in your inbox, please check your Spam folder.
Once our processing is completed, the application is submitted to the relevant Immigration Office for review. The result is sent to the email address provided on the application form. If you cannot find it in your inbox, please check your Spam folder.
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Yes - an express processing option can be selected during application submission. Additionally, rush processing is available for selected destinations. If you opted for standard processing but would like to upgrade, please contact our Support Team.
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Required documents vary depending on the destination country, your nationality, and the visa type selected. They will be listed during the application submission. You can also visit our website for more detailed information on entry requirements for your destination.
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The data on your form can be edited provided that the application has not entered the processing stage yet. If you notice any mistakes, please contact our Support Team urgently.
Please note that once your application status changes to "Processing", corrections are no longer possible.
Please note that once your application status changes to "Processing", corrections are no longer possible.
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This may happen if the payment has not been fully processed yet. Please wait a few minutes and refresh the page.
If you received a missing payment email after successfully completing the transaction, please check the reference number in that message, as it may refer to a different application that was submitted by mistake and remains unpaid.
If the issue persists, please contact our Support Team.
If you received a missing payment email after successfully completing the transaction, please check the reference number in that message, as it may refer to a different application that was submitted by mistake and remains unpaid.
If the issue persists, please contact our Support Team.
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This depends on the status of your application at the time of the refund request. If your application has not yet been submitted to the Immigration Office, it can be cancelled and partially refunded in accordance with our Terms of Service. Click here to check if you are eligible for a refund.
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Our service includes customer service available 7 days a week as well as visa experts who verify all personal details and documents before submission, minimising the risk of error-related rejection. Since we are a private agency, our service fee is charged on top of the official government fee. If you prefer to manage the application yourself, you may submit it directly on the relevant Immigration Office's website.
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The final decision rests solely with the respective Immigration Office - we cannot influence it. As an intermediary, we make sure your application is correctly prepared and submitted, which minimises the risk of rejection due to errors or incomplete documentation. Please note that submitting an application does not guarantee that an eVisa/ETA will be issued.
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The decision to approve or reject an application rests solely with the respective Immigration Office. Please note that, unless Denial Protection was purchased, a refused application is non-refundable.
You can submit a new request, ensuring that all information and documents meet the requirements; however, please be aware that reapplication may not be available for all destinations. If the Immigration Office did not provide any reason for the rejection, we suggest contacting the nearest embassy or consulate of your destination country to enquire about alternative visa options.
You can submit a new request, ensuring that all information and documents meet the requirements; however, please be aware that reapplication may not be available for all destinations. If the Immigration Office did not provide any reason for the rejection, we suggest contacting the nearest embassy or consulate of your destination country to enquire about alternative visa options.
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In most cases, it is recommended to carry a printed copy of your visa when traveling, even if it is electronically linked to your passport.
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If a payment error appears, please try using a different browser or device, or choose another payment method. The issue may also be related to your card's transaction limit or international payment settings - in such cases, kindly contact your bank for assistance.
If the problem continues, please contact our Support Team so that a secure payment link can be provided.
If the problem continues, please contact our Support Team so that a secure payment link can be provided.
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Please make sure all required fields have been filled in. If the error still appears on the screen, refresh the page and try again. If it persists, please contact our Support Team.
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Still need help?
Our expert team is available to assist with your application.
Support by phone — Monday to Friday 8am to 4pm (GMT+1)
☑ At Passporta, we specialize in helping travelers with their online visa applications for various countries around the world. Our focus is on providing expert assistance and guidance to facilitate travel experience.
Please note that we are a private company and are not affiliated with any government agency or law firm. As such, we do not offer legal advice.
If you prefer, you can apply for a visa directly through the official government website.
Check Application Status
Enter your application details to see the current status of your visa application.
Refund Policy
Refund eligibility depends on the status of your application at the time of the request.
Pre-Review Stage (100% Refund)
Applies only when your application has not yet entered any internal review or processing stage. This typically includes situations such as duplicate applications/payments as well as technical issues during submission that prevented the applicant from successfully completing the application process.
Each case is reviewed individually and the appropriate resolution is offered based on the specific circumstances.
The refund will be issued according to the following structure:
- Government fee: 100% refundable
- Processing Fee: 100% refundable
Work-in-Progress (Partial Refund)
Applies when your application is currently in progress or awaiting your action (e.g., correcting a photo or updating submitted information).
The refund is calculated based on the following breakdown:
- Government fee: 100% refundable
- Processing Fee: 50% refundable
This partial refund of processing fee reflects the manual review, verification and preparatory work already completed on your application.
The refunded portion corresponds to the unperformed part of services (the submission of the visa application to the relevant Authority)
Any additional services (Express Processing, Denial Protection, Fast Track) will be refunded in full.
Under Government Review (No Refund)
Once your application has been forwarded to the relevant government authority — whether it is pending a decision, approved, or rejected — no refund will be issued under any circumstances.
This applies even if your travel plans change, you decide not to travel, or any other personal reasons arise after submission. Our service covers the full review, preparation, and submission of your application. From the moment of submission, our service obligation is considered fulfilled.
All decisions made by immigration authorities are final and entirely outside our control.
Ready to check whether your application qualifies for a refund?
Refund eligibility depends on the current application status and services already performed.
Check Refund Eligibility
Enter your application details to check whether a refund applies to your case.
Please check your inbox and SPAM folder for updates or approval documents before requesting a refund. Eligibility may change once processing has begun.
Still need help?
Fill out our contact form, and our support team will get back to you as soon as possible.
We’re available Monday to Friday, 8:00 AM–4:00 PM (GMT+1).
☑ At Passporta, we specialize in helping travelers with their online visa applications for various countries around the world. Our focus is on providing expert assistance and guidance to facilitate travel experience.
Please note that we are a private company and are not affiliated with any government agency or law firm. As such, we do not offer legal advice.
If you prefer, you can apply for a visa directly through the official government website.
Visa Requirements by Country
Select a destination to see requirements, documents and processing times.
☑ At Passporta, we specialize in helping travelers with their online visa applications for various countries around the world. Our focus is on providing expert assistance and guidance to facilitate travel experience.
Please note that we are a private company and are not affiliated with any government agency or law firm. As such, we do not offer legal advice.
If you prefer, you can apply for a visa directly through the official government website.
General policies
These apply to all destinations unless stated otherwise.
Still need help?
Fill out our contact form, and our support team will get back to you as soon as possible.
We’re available Monday to Friday, 8:00 AM–4:00 PM (GMT+1).
☑ At Passporta, we specialize in helping travelers with their online visa applications for various countries around the world. Our focus is on providing expert assistance and guidance to facilitate travel experience.
Please note that we are a private company and are not affiliated with any government agency or law firm. As such, we do not offer legal advice.
If you prefer, you can apply for a visa directly through the official government website.
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